I was having some trouble with my iPhone 5 towards the end of our stay in Shanghai – my phone would suddenly shut down (even if there’s still battery), sometimes when I’m in the midst of using my phone but other times by itself and I only find out when I want to use my phone.
When I returned to Singapore, I would also lose cellular data and would only be able to get it back after I restart my phone. I called my Telecom provider, Starhub, in order to have them troubleshoot my cellular network but their system shows that my cellular data is “healthy”. (Daniel is a Starhub subscriber too and doesn’t have issues with his data, so… Maybe it’s my phone?)
So, last week, I decided to back my phone up so that I could get it replaced one-for-one somewhere (I’ve done a one-for-one replacement at Starhub within the 1-year warranty period for my previous iPhone 3GS and iPhone 4S. 😛 ).
When I plugged my iPhone into the computer, iTunes did not detect it but Windows 8 detected it!!! 😮
On the other hand, my iPad Mini could be detected.
I googled for solutions but the pages I checked out and tried did not work for me! 😦
With the serial and IMEI numbers of my iPhone ready, I decided to contact Apple for support and service and here’re the steps I was guided through by the Apple Support and Service Advisor, Belle, to get my computer to detect my device:
- Go to ‘Control Panel’.
- Click ‘Devices and Printers’. (Wait for the page to load and you should see your iPhone (or whatever device that could not be detected) under ‘Unspecified’.)
- Right click on the device.
- Click ‘Properties’. (There should be a pop-up.)
- (You should be on the ‘General’ tab.) Click on the ‘Hardware’ tab.
- Click ‘Properties’ at the bottom right. (There should be a pop-up.)
- (You should be on the ‘General’ tab.) Click on ‘Change settings’ at the bottom left. (There should be a pop-up.)
- (You should be on the ‘General’ tab.) Click on the ‘Driver’ tab.
- Click on ‘Update Driver…’. (There should be a pop-up.)
- Click on ‘Browse my computer for driver software’.
- Under ‘Search for driver software in this location:’, you should enter or browse through your folders to get this, ‘C:\Program Files\Common Files\Apple’.
- Click ‘Next’.
- After you unplug your device from your computer and plug it in again, it should be detected in your iTunes as well!
I hope the above steps would help you get your iTunes to detect your device! 🙂
I was really awed by the service provided because we’ve had bad experiences with troubleshooting the internet connection over the phone in Australia and so I was originally a little hesitant about calling in; but wow, the support (and patience) I received from Belle was really fantastic!! 😀
I’m still proud to be Team Apple even though Daniel has tried to get me to be a convert (because he thinks that my iPhone pales in comparison to his Samsung, especially in terms of the screen size and expendable memory capacity) and join Team Samsung – nope, don’t see myself changing teams in the near future! 😉